Return Policy
P.MAKRIS - K.MAKRI PC supporting the E-Commerce gives you the opportunity, through the completeness of the descriptions which it posts on its pages, to enjoy the privilege of direct contact with the products available on its screen your computer quickly and easily. Wanting to highlight the benefits of using the internet in our daily markets, we list below the terms and conditions for the return of defective or non-defective products.
Product returns due to delivery error
In all cases in which different products are delivered from the ones purchased by the customer - by type or quantity or a property or characteristic is missing - which was previously agreed in writing with P.MAKRIS - K.MAKRI PC, the customer returns products to check and detect error. In this case, the costs of returning the products to the company as well as the costs of return to the customer are borne by P.MAKRIS - K.MAKRI IKE as long as the return method proposed by the company is observed.
Returns of defective products
In case it is found that the item has a construction defect, if this is confirmed by the authorized repairer who provides the guarantee of good operation or in case P.MAKRIS - K.MAKRI PC provides the guarantee of good operation directly, they apply the following:
The guarantee is provided for a limited period of time which is stated in the detailed characteristics of the product. After the end of this period or repair, the replacement of the products is possible with an additional charge following a new agreement with the customer.
The return of the product to be replaced must be done together with all the documents that accompanied the product (eg DA-TIM, Retail receipt, etc.) and its complete packaging. If it is a defect that was found later after delivery and the packaging does not exist or also if the product packaging was received by the distributors during the delivery of the item, the product packaging is not required.
The return of the products will be done either by personal and means of transport of P.MAKRI - K.MAKRI PC, or by courier, or in the store maintained by the company. In cases of return by courier, the customer will be charged with its costs shipping to P.MAKRIS - K.MAKRI PC and P.MAKRIS - K.MAKRI PC is charged with the shipping costs of the replaced or repaired product.
After the return of the products, the defect reported by the customer is checked and then contacted to inform him about the results of the check.
If the defect is found, the product is repaired or replaced, otherwise the transaction is canceled in case the product can not be repaired in a reasonable time and can not be found by P.MAKRIS - K.MAKRI PC other product of corresponding or better characteristics or equivalent value for replacement. In case of cancellation of the transaction, the refund of the initial purchase is made in the same way as the initial payment of the customer to P.MAKRIS - K.MAKRI I.K.E.
In particular, in case of debit by credit card, P.MAKRIS - K.MAKRI PC will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract has drawn up with the client without any relevant responsibility of P.MAKRI - K.MAKRI PC now. P.MAKRIS - K.MAKRI PC after this information does not bear any responsibility for the time and manner of execution of the rebuttal. In the case of payment in cash, if the customer had chosen the option "collection from the store", it will be refunded to him from any store in the network of P.MAKRIS - K.MAKRI PC. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of P.MAKRI - K.MAKRI PC to the customer.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer.
Product returns, which are considered defective upon delivery
The return of the products, which are considered defective upon delivery will be accepted within seven (7) calendar days from their delivery to the customer. At the same time, the product must not be damaged and must have all the original documents that accompanied the product (eg Delivery Note - Invoice, Retail Receipt, etc.) and its complete packaging. In these cases the following applies:
The product is received and checked to determine the defect reported by the CUSTOMER.
Provided that they have been previously received and checked by P.MAKRIS - K.MAKRI PC, the item will be replaced with a similar new one, or in case of unavailability with another new product of similar quality and price, otherwise in case the customer does not want a replacement, the money of the original purchase will be refunded to the customer. The refund is made in the same way as the initial payment of the customer to P.MAKRIS - K.MAKRI PC.
In particular, in case of debit by credit card, P.MAKRIS - K.MAKRI PC will be obliged to inform the issuing Bank about the cancellation of the transaction and the bank will then proceed to any transaction provided under the contract has drawn up with the client without any relevant responsibility of P.MAKRI - K.MAKRI PC now. P.MAKRIS - K.MAKRI PC after this information does not bear any responsibility for the time and manner of execution of the rebuttal. In the case of payment in cash, if the customer had chosen the option "collection from the store", it will be refunded to him from any store in the network of P.MAKRIS - K.MAKRI PC. In case of payment by bank transfer, a reverse bank transfer will be made from the accounts of P.MAKRI - K.MAKRI PC to the customer.
Shipping costs both for the return of the products to P.MAKRIS - K.MAKRI PC and for the return to the CUSTOMER of the replaced product are borne by P.MAKRIS - K.MAKRI PC.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer.
In the case of machines that require installation by a specialized workshop, it is required to have previously visited the technician of the authorized workshop of the supplier company and a written confirmation of the diagnosis of the device failure, so that the product is considered defective upon delivery.
Return of non-defective products - Right of unjustified withdrawal by the customer
The CUSTOMER has the right to withdraw from the purchase contract within a period of 14 calendar days from the date of conclusion of the service contract (in the case of such a contract), or from the delivery (in the case of products) and even when there are many products in the same order from the delivery of the last while when there is an obligation to deliver products at regular intervals from the delivery of the first. The withdrawal is made under the following conditions:
This withdrawal is unjustified and without any charge and if the item has already been delivered the customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and its packaging in excellent condition. The return of the item is accepted only if the buyer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
The declaration of withdrawal is exercised in writing or electronically and P.MAKRIS - K.MAKRI PC is obliged to send a confirmation of receipt of the declaration of withdrawal as soon as it arrives.
Following the statement of withdrawal, P.MAKRIS - K.MAKRI PC is obliged to return the price it received within 14 days from the receipt of the products.
The delivery shipping costs are not refunded if the customer had chosen a delivery method other than the most economical standard delivery method offered by P.MAKRIS - K.MAKRI PC.
The refund to the customer will be made by the same means by which the initial collection was made. Specifically in the case of debit by credit card as follows: in case that until the withdrawal and return of the item the price has been paid to P.MAKRIS - K.MAKRI IKE from the Bank, P.MAKRIS - K.MAKRI I .KE will be obliged to inform the Bank about the cancellation of the transaction and the bank will carry out any transaction provided on the basis of the contract it has drawn up with the customer. The company after this information does not bear any responsibility for the time and manner of execution of the rebuttal. In the case of cash payment, if the customer had chosen the option "collection from the store", it will be refunded to him from the store where he received the product. In case of payment by bank transfer the return will also be made by bank transfer to the same account of the customer.
The customer is responsible for compensating the company if he made use other than that which is necessary to determine the nature, characteristics and operation of the goods in the period until the declaration of withdrawal. The determination of the nature, characteristics and function of the goods should be made on the basis of the information provided on the outer packaging of each product, as well as the additional information provided by the company and in any case without opening the packaging of the products and putting in operation the good. The company is willing to inform the customer of any questions about the nature and operation of the products by providing additional information material electronically or otherwise. In case of opening the packaging or putting the products into operation, their value is automatically reduced as the product is characterized as used and the customer must compensate the company for reducing the value of the product. The reduction of the value from the opening of the package and consequently from the characterization of the product as used is examined on a case by case basis and is determined by the company and is usually in the range of 20% -30%. P.MAKRIS - K.MAKRI PC is entitled to agree with the client its compensation even with mutual set-off.
In case the withdrawal concerns the provision of services, the customer must pay an amount commensurate with the provided until the withdrawal statement.
In case the products are returned damaged or incomplete, the Online Store has the right to request compensation from the customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other in total or partial offset of this claim. against the customer.
Exceptions to withdrawal
There is no retreat to:
Service contracts after the full provision of the service, if the execution started with the prior explicit consent of the customer and with his acknowledgment that he will lose the right of withdrawal as soon as the contract is fully executed by the supplier.
Products that are not suitable for return, for health reasons or for hygiene reasons, and which have been unsealed after delivery.
Contracts in which the consumer has specifically requested a visit from the supplier in order to carry out emergency repairs or perform maintenance work.
Supply of goods manufactured to the specifications of the consumer or clearly personalized
Safe products - Warranty terms
The products available from P.MAKRIS - K.MAKRI PC are durable products that have all the necessary certification for safe operation. The products are accompanied by written instructions for use (except for the simple to use products) and a written guarantee of good operation of a reasonable duration. The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact contents, its duration, its local validity, and the rights provided by the applicable law. The warranty of the device is valid according to the manufacturer from the date of purchase and allows free repair of the problem, provided that the following conditions are met:
Have the dealership guarantee and proof of purchase of the device.
Do not alter the device components (Serial number -SerialNo.)
Do not exclude damage based on the manufacturer's warranty form.